SILVERYCRAFT TERMS & CONDITIONS
This website is owned & operated by SILVERYCRAFT ( “we” or “us” or “our” ” Silverycraft.com” ) having its registered office at Silverycraft , Ramalekshmi Bhavan, Valiyakunnu, Kizhuvalam.P.O, Attingal, Thiruvananthapuram, Kerala, India
In using the services provided by our website Silverycraft.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.
SILVERYCRAFT reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by SILVERYCRAFT. Any use of this website or its contents, including copying or storing it in whole or part without the permission of SILVERYCRAFT is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to email@example.com or call us on +91 9567676633 (Timings: 07.30 A.M to 10.00 P.M Indian Standard Time)
Trademark & copyright
Silverycraft reserve all intellectual property rights in all text, Service marks, Trade Names, Logos, programs, products, processes, technology, content and other materials, which appear on this website.Access to Our website does not authorize anyone to use any name, logo or mark in any manner.All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of SILVERYCRAFT and they are protected by Indian and international copyright laws.Strict Legal actions will be taken if Our Trademarks used in connection with any product or service that is not ours.
When you (the Customer) visits or access the Silverycraft Website or send emails to us (the Seller), you are communicating with Seller electronically. From your computer (Customer’s computer) till the point of the server where this Website is hosted, it is the sole responsibility of the Customer accessing this Website for ensuring secure communication and for maintaining the confidentiality of his information details (including Credit card number and all other confidential information disclosed by him/her ) and for restricting access to his/her computer, and the Customer agrees to accept responsibility for all activities that occur using his/her computer.
The Seller shall not be liable for any hacking, interruption of communication etc which occurs in this link. The Customer specifically agrees that the Seller shall not be responsible for unauthorized access to or alteration of Customer’s transmissions or data, any material or data sent or received or not sent or received. Further, the Seller will make best efforts to safeguard the confidentiality of Customer’s personally identifiable information available with it, but transmissions made by means of the Internet cannot be guaranteed or made absolutely secure. By using this Website, the Customer agrees that the Seller shall not be liable for disclosure of Customer’s information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing the Customer agrees that the Seller shall not be held liable or responsible for ‘phishing attacks’ on the Customer.
Silverycraft is committed to the safety of our children. Persons under the age of 18 may not enroll in Silverycraft or register as customers. Children under the age of 18 may not purchase products through the Site. Silverycraft does not solicit or knowingly collect personally identifiable information from children under the age of 18. Once again clearly saying If you are a person below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website. Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable.
Cancellation by Silverycraft
In typical case certain orders that Silverycraft cannot accept and therefor we reserve the right, at our sole discretion, to refuse or cancel any order. Limitation on quantity available for purchase of Product ,Some errors in pricing or wrong product information or certain issues identified by our Technical wing / Quality Control wing or any other issue which Silverycraft identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer
Cancellation of order once placed must be only canceled before we make a Shipping to the destination address.Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. Our Customers will be informed regarding Shipment information and tracking code of our Courier Partners. We will initiate refunding once cancellation request reaches and mode of refunding will be same as Ur payment mode which means if you pay us via digital payment refund will be in the same debited account you used and duration of refund will be within 30 days ( in most cases within 10 to15 days ). In certain case amount would be refunded through cheque where the debit/credit card or Net banking used by customer while placing the order is not in use. In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. Please call +91 9567676633 or mail firstname.lastname@example.org us with the order number for immediate cancellation of orders before Shipping
Return , Account Credits & Exchange Policy
SILVERYCRAFT is committed to ensure full customer satisfactions with respect to our products available on website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 36 Hours after receiving product either by calling us on +91 9567676633or writing to us on email@example.com
IMPORTANT NOTE : We do not Currently accept returns or exchange of SILVERYCRAFT products in the case of INTERNATIONAL orders ( We Currently accept Selected International Orders only on Special request ).
10 Days Return policy for Indian Customers only
Eligibility of Returns :
(A) : Damaged Products / Manufacture Defects
We take great care to ensure that your Silverycraft Silver products reach you in good condition. But In the rare unlikely event that your Silverycraft product is damaged or has a manufacturing defect, or that we have delivered a product that you did not order, you must register a complaint with us within 24 hours ( Maximum up to 36 Hours) of receiving the product.
You should email us a photo of the damaged product at firstname.lastname@example.org .The products will be reviewed by our customer service team and will be eligible for immediate replacement or refund.
(B): Products that are arrived in error / by mistake
Kindly don’t request for a return unnecessarily because Lot of efforts , Team works are behind the process of Ecommerce especially Silver like precious metals need good care and quality control while handling through each stages. If you Still proceed for a Return of Product we only accept unworn product that is in perfect resalable condition with original packaging and receipts intact unless the product is marked as non returnable on the product description page.Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.We shall not entertain any request after 10 days from the date of Delivery of the product.
(C): Tampered Packaging
If you believe your desired Silverycraft product hasn’t reached you in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and contact our Customer Care at email@example.com mentioning your order reference number. We shall re-deliver your order or refund your amount at the earliest possible time.
Special Note : All returns are subject to the discretion of Silverycraft
Please know that our Returns Policy has been created to facilitate the process and ensure your love for Silverycraft products continues. More over We will be Happy when you are Happy.
Approval of Refund / Return :
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only after post inspection & after once we get approval from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment ( Both sides )
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by SILVERYCRAFT like shipment expenses both sides ( to and from ), customs paid and any other charges in case.
Most of the products are unique Designs, Some products have variations in weight within the design itself , Some items have variations in Dimensions etc. So We regret to inform that exchange of products is not possible for all products bought from our website. Anyhow our Team will check for all possibilities to satisfy our Customers.
Packing , Shipping Policy & Delivery Time
SILVERYCRAFT give importance for the protection of our Environment. In Most case we will use recycled Paper box and hand made Jewellery box for packing Ur valuable Silver Metal. We don’t use separate boxes for bulk orders for minimize the packing. In Some cases we use beautiful jewellery box as a gift in addition to the product and we presently won’t charge for it.
We are proudly convey that we have coverage across all region in India through more than three Courier Partners. We expect 100% Door to Door Service from our Courier Partners, but in some rural regions customer will asked to collect Parcel from Courier office. Please kindly co-operate with Courier Partners in such rare incidents ( Please mail firstname.lastname@example.org regarding your such experience and we will take action or even avoid such courier partners in future delivery if found any fault from courier Partners )
At present we can’t guarantee 100% International Shipping in all other countries. Hence we removed the option of other countries from our Billing section. But we would like to import our Silver goods to other countries as well and request our Foreign customers to contact email@example.com with Proper address and Ur needed Silverycraft Product ( Product code ). In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty ( such as customs or excise duty ) as applicable at the destination Country. Please note that Cash on Delivery not available in International Shipping. Customers have to contact our Support Team firstname.lastname@example.org and pay first and for avoiding any returns our Quality Team will double check the products before shipping and mail photos of Products to the customer email. Please note that we presently don’t accept returns from Outside Indian Customers.
Also At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations ( Applicable for both domestic ( India ) & International Shipping.
Silverycraft product is delivered within 5 to 12 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that Silverycraft fail to deliver your order within at least 21 days we may cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies across the Country to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification . Customer needs to produce any of the following government issued photo identity proof for receiving the delivery such as Pan card, Aadhar, Voter Identification card, Passport, Driving License, Bank Pass book or Credit Debit card Printed with Name ( You can also use Digi Locker Facility provided by India Government for verification of Identity ). International Delivery time usually takes between 7 to 25 days depends upon the Country and once again remind you that we only take orders outside India on special request ( Mail email@example.com for more details ).If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall (For Domestic & International Customers) not hold Silverycraft liable for such delay in the delivery of the product.
Silverycraft wish to offer reasonable prices for all products. Silverycraft Prices are calculated using Present precious Metal and germ prices to give you the best possible value. Therefor Prices do changes from time to time with respect to the fluctuations in market price. Hence Silverycraft Product Prices change as well. Prices on www.silverycraft.com are subject to change without giving you any notice.
You can Pay us either Digitally or as Cash on Delivery and we only accept payment in Indian Rupees ( INR ). Most of our Products prices are inclusive of all taxes like CGST/SGST or IGST as applicable in India. In the case of International orders transaction amount in any format will be converted into INR before payment is accepted.Currency conversion charges may apply according to the credit / debit card policy. For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges extra.
The website may contain links to other websites and such external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites
1) You have to provide true, accurate, current & complete information about yourself while registration on www.silverycraft.com
2) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Silverycraft has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
3) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Silverycraft for re-delivery shall be claimed from you and you shall bear such expenses.
4) You will provide authentic and true information in all instances where such information is requested of you. Silverycraft reserves the right to confirm & validate the information and other details provided by you at any point of time. Further, Silverycraft also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Silverycraft has the right in its sole discretion to reject the registration and debar you from using the services of www.silverycraft.com without prior intimation whatsoever.
5) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
6) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item’s description.
7) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Silverycraft liable for such delay in the delivery of the product.
We understand that our Customers Privacy is important and we ensure you that Silverycraft maintain complete confidentiality of the details that you have shared with us. But We may use informations for Notifications, New offers for you etc from SILVERYCRAFT.
Silverycraft may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Silverycraft
Also, for enhanced security, Silverycraft does not accept any financial information on its servers. All information entered by the customer is directly received through our Secured payment gateway and are transmitted to their respective bank’s servers. All this is done through industry standard encryption protocol known as SSL which means Secure Socket Layer.
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers
USE OF SITE , CONTENT & USER ACCOUNTS
Silverycraft grant you a limited license to access & make personal use of the Site and the Content, subject to these Terms and condition.
Neither this Site nor any portion of this Site or any Content may be reproduced, duplicated, copied, sold, re sold or otherwise exploited for any commercial purpose that is not expressly permitted by us in writing, We reserve the right to refuse services, and/or cancel orders at our discretion if we believe that user conduct violates applicable laws or is harmful to our interests.
Some services on this Site permit or require you to create an account to participate in or to secure additional benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph. You also agree to promptly notify us of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to this Site.
Silverycraft have the rights to suspend or terminate your account and your ability to use the Site or any portion thereof for failure to comply with these Terms & Conditions or any special items related to a particular service, for infringing copyright, or for any other reason whatsoever.
DISCLAIMER OF WARRANTIES:
ALL CONTENT INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE “CONTENT”) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATABILITY, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE CONTENT IS ACCURATE, ERROR-FREE, RELIABLE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE SUCH CONTENT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. WE DO NOT WARRANT OR MAKE ANY REPRSENTAITONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY CONTENT. YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST US WITH RESPECT TO CONTENT AND ANY CONTENT YOU PROVIDE TO THIRD PARTY SITES (INCLUDING CREDIT CARD AND OTHER PERSONAL INFORMATION). WE MAY IMPROVE OR CHANGE THE PRODUCTS AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME WITHOUT NOTICE. WE ASSUME NO RESPONSIBILITY FOR AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OMISSIONS IN THIS SITE OR IN OTHER DOCUMENTS WHICH ARE REFERRED TO WITHIN OR LINKED TO THIS SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITIES:
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL SILVERYCRAFT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, THAT RESULT FROM (A) THE USE OF, OR THE INABILITY TO USE, THIS SITE OR CONTENT, OR (B) THE CONDUCT OR ACTIONS, WHETHER ONLINE OR OFFLINE, OF ANY OTHER USER OF THE SITE OR ANY OTHER PERSON OR ENTITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR 1000 INR (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO THE SITE. MOREOVER, UNDER NO CIRCUMSTANCES SHALL SILVERYCRAFT BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND OUR OR THEIR REASONABLE CONTROL.
WE MAY TERMINATE YOUR FURTHER ACCESS TO THE SITE OR CHANGE THE SITE OR DELETE CONTENT OR FEATURES IN ANY WAY, AT ANY TIME AND FOR ANY REASON OR NO REASON.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS & CONDITIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
SILVERYCRAFT reserves the right to recover the cost of goods, Delivery and collection charges, damages caused to SILVERYCRAFT and other legal expenses from persons using the site fraudulently. SILVERYCRAFT reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Description of Products
Some Silver Products / Silver Crafts may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. SILVERYCRAFT shall not be liable for any legal action on this account. The product weight mentioned on SILVERYCRAFT website may Slightly vary upon manufacture of the product. Infrequently, product data or Discription may be inaccurately displayed on the Website due to system errors. Silverycraft reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice or Notification. The prices of the products listed on the Website are fixed and not negotiable. Silverycraft.com Website sells more than 97 Percentage it’s own SILVERYCRAFT Branded Products and rare some products are from other Popular Quality Brands and such products have Emblems, Logos, Name written on Products. Silverycraft offer gifts in some cases like special events etc to its customers and as it is a mandatory requirement as per local laws, the price of the gift or any notional amount will be mentioned on the external cover of the package. Any applicable taxes including gift tax, if any, shall be borne by the Member / customer
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
Feedback & Reviews
All reviews, comments, feedback, suggestions, ideas or other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of SILVERYCRAFT. Such disclosure, submission or offer of any comments shall constitute an assignment to SILVERYCRAFT of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, SILVERYCRAFT owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. SILVERYCRAFT will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. SILVERYCRAFT will be under no obligation
1) To maintain any comments in confidence
2) To pay you any type compensation for comments
3) To respond to any comments
You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
SILVERYCRAFT does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant SILVERYCRAFT the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are solely responsible for the content of any comments you make and you further agree to keep indemnified SILVERYCRAFT and its affiliates for all claims resulting from any comments submitted by you. SILVERYCRAFT are not responsible nor assume any liability for any comments submitted by you or any third party.
Governing Law and Jurisdiction
This user agreement shall be construed in accordance with the applicable laws of India. The District court at Thiruvananthapuram shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Modification of Terms and Conditions
SILVERYCRAFT reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. You can access the latest version of the user agreement at any given time on www.silverycraft.com “Terms and Conditions” Page. You should regularly view the user agreement on “Terms and conditions” page on this website. You should visit this page from time to time to review the current terms and conditions . We may change the Site or delete Content (as defined below) or features of this Site at any time, in any way, for any or no reason at our discretion.In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.